Digital Documents Balancing Safe Storage With Accessibility

Office shelves full of files and boxes

Paper, or electronic? It’s now a choice for everything, from the books we read for pleasure to the books we keep on our associations and corporations. Even restaurant menus are digital today in the wake of the need for ‘touch-free’ environments amid the COVID-19 pandemic. With that said, co-op and condo communities generate volumes of information and data every year, from minutes of meetings to receipts for expenses and payments to financial information on unit and share buyers. But how much of all that really needs to be kept, and for how long? And is there anything that should be kept specifically in paper form, as well as digitized?

What Does the Law Say?

“In Illinois, condominium associations are subject to the Illinois Condominium Property Act, Section 19 of which requires the association to maintain and make available certain specified books and records,” explains Michael C. Kim, an attorney specializing in condominium law with Schoenberg Finkel Beederman Bell & Glazer. “That section does not expressly address records being kept and produced in digital format, but Section 18.8(b) of the Act provides that ‘the association, unit owners, and other persons entitled to occupy a unit may perform any obligation or exercise any right under any condominium instrument or any provision of this Act by use of acceptable technological means,’ which would authorize keeping digital records to satisfy Section 19 rights and obligations. Therefore, Illinois condominium associations may digitize their books and records and make them available in that format.

“With regard to residential cooperatives,” Kim continues, “there is no specific statute governing their operations; however, most cooperatives are organized as not-for-profit corporations. In that regard, the Illinois General Not for Profit Act of 1986 generally permits the use of electronic means for various types of corporate actions and conduct, unless the articles of incorporation or bylaws specifically prohibit the use of such technology. Thus, residential cooperatives organized in a corporate format can take advantage of digital storage and production of their required records.”

Kim goes on to note that “there may be certain circumstances in which paper documents or original ‘wet’ signatures should be maintained for possible evidentiary purposes. Such precautions may be appropriate for situations in which the genuineness of a particular document is critical, but that category of records is likely to be fairly limited. Ultimately the board of directors/board of trustees should consult with association legal counsel for specific guidance in their circumstances.” 

According to Mark Hakim, an attorney with the firm Schwartz Sladkus Reich Greenberg Atlas who is of counsel to numerous co-op and condo buildings in the greater New York area, “We often counsel our clients to apply common sense while keeping in mind what may be necessary with respect to tax records (and audits) and in the unfortunate event of litigation. We would always recommend keeping original signed documents such as proprietary leases, recognition agreements, tax records, and other agreements in written form, while simultaneously maintaining electronic copies of each, together with electronic copies of the balance of the corporation’s records.” 

Richard Brooks is a principal with the law firm of Marcus, Errico, Emmer & Brooks located in Braintree, Massachusetts, and says that “in whatever format they are contained, certain records must be accessible to the owners per the [Massachusetts condominium] statute. Not all records have to be reviewable—the statute contains a list. It may actually be easier to let owners have access if they are in electronic format. Most professionally managed associations are putting the records online so that owners have access without much trouble. Therefore, there is more transparency, and it is easier for everyone involved.” 

The Practical Approach

“Pre-pandemic,” says Dan Wollman, CEO of Gumley Haft, a management firm based in New York City, “[our company was] moving to a new space that was smaller than our previous office. We scanned a million documents—we also got rid of a lot of documents. We culled through the files and scanned every single closing file, approved board package, stock certificate, financing info, etc. We had all this in a huge file room before. Now that it’s all been digitized, that room barely exists.  When someone sells their apartment, their file gets deleted because we don’t need it anymore. Digitization is secure, protected, and available when needed. Everything is backed up in the Cloud. Everything is in a secure place with limited access, and we have lots of bells and whistles for security.”

“We shifted to digital records some eight or nine years ago,” says Scott Wolf, managing partner at Brigs, a large real estate management firm located in Massachusetts. “We started converting documents when scanning became available. Digitization got rid of the file cabinets and boxes. I myself like paper, but I’ve come to understand that it’s redundant. Everything is available online now.  We email everything with attachments, so no more shifting papers and boxes. This is particularly important now in light of COVID-19. I believe a majority of our competitors have converted to digital as well.”  

Are All Documents Equal?

“Ninety percent of what we receive now is digitized,” says Wollman. “This process applies to everything: bank statements, invoices, bids all arrive digitized. Nothing comes by paper anymore. You can attach things to email digitally, so we don’t even write checks anymore. Everything is done electronically. If we do have to process anything, we scan it and send it to a bank or whoever the recipient might be.”

Wollman stresses that most companies are moving in this direction, and if they aren’t, they’re way behind the curve. The digital revolution has been underway for long enough for most businesses to have gotten on board—and co-ops and condos are embracing it as well, to the point that most boards and management companies consider digital information storage and communication to be best practices. 

Security of that information and communication remains a top priority. Very sensitive information must be handled appropriately, no matter what format it’s in. “We do our best to keep things as secure as possible,” Wollman says. “Board packages are sent through Dropbox or BuildingLink. Nothing with sensitive information is sent by attached email anymore. There’s no security there.”

In terms of what might be necessarily kept in both digital and print formats, Wolf says he takes a ‘belt-and-suspenders’ approach with some types of documents.  “There’s nothing I can think of that cannot be digital,” he says. “But there are documents which are mandatory to be signed and sent to the Registry of Deeds.  We keep a paper copy of these, and when they become official, they are saved electronically as well. Initially we saved legal documents, insurance claim information, and items like that—but over time, we realized we didn’t need any paper at all. We used to keep leases in a hard copy in Massachusetts, but not any longer. From a condo standpoint, everything gets digitized. The majority of new paper we receive today comes from new business inherited from other companies sending their stuff to us as new management.”

An Accountant Weighs In

Avi Zanjirian, a partner with the Manhattan-based accounting firm of Czarnowski & Beer, sees digitization as a positive trend for accounting in the co-op and condominium sphere—but he does note some points of concern. For example, digitized information is easily accessed, and can be accessed from anywhere—which is extremely convenient, but also poses some risks. “No one wants cabinets of paper for seven years,” he says, “but if everything is digitized on a server and you have closing statements, bank statements, transfers, etc., personal information must be secure. If you keep that on the Cloud and you get hacked, that’s a potential problem.

“We do live in an age where we can digitize everything,” Zanjirian continues. “In terms of workflow, especially these past two years, we didn’t have to go into an office and we could do all our auditing work digitally. That provided for more efficient work, and clients didn’t have to make room for us in their office. But still, anything with personal information must be kept securely. These documents should not be open to everyone in the office.”

Lastly, Zanjirian points out that with the possible exception of mortgage documents, nothing really needs to be kept in both digital and paper forms.  Scanned documents stored online are protected and more secure than paper—but Zanjirian stresses that when scanning documents, it’s vital to make sure the entire doc is scanned; those doing the scanning should make sure to check for double-sided sheets, and that pages aren’t stuck together. If someone feels the need to keep paper copies, one year should be enough time to retain most documents. 

As more and more of our administrative and personal lives move online and into the Cloud, building and association managers, attorneys, accountants, board members, and—when appropriate—residents need to have access to crucial documents, while also being assured that those documents are stored securely and appropriately. With everything in one easily accessible place, tasks like audits and reviews become easier to complete. The key is security and conscientious care when transferring and storing records.

A J Sidransky is a staff writer/reporter for CooperatorNews, and a published novelist.

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  • Having documents scanned and saved in the Cloud, sounds fine, but for blind people who use a screen reader, that is not a good thing for blind people. Screen readers just don't read the scanned or images well at all. So as a blind person, I wouldn't be able to read the Association legal documents. Although, I've been wanting to read the documents, but the board would give me something they know I can't read, so there for, I can't even request the legal documents.