Category: Management

Managing or administering a multifamily community like a condo, HOA, or co-op building is a lesson in balancing diverse, sometimes conflicting interests and priorities for the collective good. In buildings and associations where residents l…

Back in the spring of 2017, a Boston couple was brutally murdered in their penthouse apartment in a high-end condominium building. The perpetrator was a former employee of a company that supplied concierge services to the condo, and so knew…

There’s no such thing as too much education—and that’s especially true in the realm of multifamily property management. Keeping one’s skills sharp and knowledge base both broad and current is a must for all management professionals, regardl…

Positive cash flow is the lifeblood of any multifamily residential community, be it a rental building, co-op, condo, or HOA. However, because the latter three are nonprofit entities, maintaining consistent cash flow is even more critical to…

Self-managed communities large and small can save a considerable amount of money by eschewing third-party management and handling their day-to-day business in-house. This means the board must assume the tasks and responsibilities that commu…

Maintaining your community’s public spaces is critical to the image your community puts forward to residents, visitors and potential buyers. Frequent updating and polishing of common areas—particularly high-visibility, high-traffic areas li…

One of the certainties of living in a co-op, condo, or HOA is that despite all having an equal stake in the financial and administrative success of the building or association, only a small percentage of residents choose to take an active r…

The term ‘diversity’ encompasses an expansive range of demographics within a population, from ethnicity, age, gender and orientation, ability, religion, and socioeconomic status to culture, language, and personal lived experience. These fac…

When it comes to property management, both traditional and more tech-savvy communication approaches, from personal interactions to digital portals, can help a building team operate successfully. A carefully considered full-spectrum approach…

A decade ago, I was elected onto the board of a condo of a fairly young building that was plagued with assessments, lawsuits, and other issues. A previous board member—happy to pass on the troubled torch—came over to hand me a binder as pa…